This policy explains how cancellations, refunds, and billing disputes are handled for TradesPing subscriptions. It applies to all customers on the Starter, Pro, and Team plans.
Every new account receives a 3-month free trial with full access to the plan's features. No payment method is required to start the trial, and no charge occurs unless the customer actively chooses to subscribe at the end of the trial period.
Customers may cancel their subscription at any time from the Settings → Billing page in the TradesPing dashboard, or by emailing hello@tradesping.co.za.
Within 7 days of a first payment: if a customer is not satisfied with TradesPing after their first paid charge, they may request a full refund within 7 days of that charge, no questions asked. Email hello@tradesping.co.za with the subscription email and reason (optional).
Outside of the 7-day window, refunds are considered on a case-by-case basis for the following situations:
Refunds for recurring monthly charges beyond the first payment are not provided for reasons of "I forgot to cancel" or partial use of a billing period — the cancellation policy above (cancel anytime, access continues until period end) is designed to make this unnecessary.
If a recurring payment fails, TradesPing will notify the customer by email and attempt to resolve the issue before any service interruption. Accounts with persistently failed payments will be downgraded to the free Starter tier limits rather than having data deleted, so customers can resolve billing and resume service without losing their data.
Customers are asked to contact hello@tradesping.co.za directly before filing a chargeback with their bank or card provider, so that billing issues can typically be resolved faster through direct refund than through the chargeback process.
Email hello@tradesping.co.za with your account email address and the action you'd like taken. Refund requests are processed within 5 business days back to the original payment method via Paystack.
TradesPing
Johannesburg, South Africa
hello@tradesping.co.za
tradesping.co.za