Privacy Policy

TradesPing ("we", "us", "our") provides a job-reminder and client-communication tool for tradespeople in South Africa. This policy explains what personal information we collect, why we collect it, and how it's handled, in line with South Africa's Protection of Personal Information Act (POPIA).

1. Who this applies to

This policy covers two groups of people whose information passes through TradesPing:

• Business owners — tradespeople who sign up for a TradesPing account
• Clients — the customers of that tradesperson, whose contact details are added to TradesPing so reminders can be sent to them

2. What we collect

• Account information: your name, business name, email address, and phone number when you sign up
• Client information: names, phone numbers, and job/booking details that you (the business owner) add to the platform
• Message content: the text and voice reminders generated and sent via WhatsApp on your behalf, and delivery status of those messages
• Voice samples: if you choose to upload a voice recording so reminders sound like you, that audio is stored and used only to generate your reminders
• Payment information: billing details are processed directly by our payment processor (Paystack) — we do not store your card details ourselves
• Usage data: basic technical information like login activity and message volume, used to operate and improve the service

3. Why we collect it

• To send job reminders, quote follow-ups, and payment nudges to your clients via WhatsApp on your behalf
• To operate your account, dashboard, and message history
• To process subscription billing
• To respond to support requests and improve the product

4. Who we share it with

We use a small number of trusted service providers to run TradesPing. Each only receives the data needed to perform their function:

• Meta / WhatsApp Business Platform — to deliver reminder messages
• Supabase — our database and authentication provider, hosting account and client data
• Paystack — for processing subscription payments
• ElevenLabs — for generating voice reminders from uploaded voice samples
• Resend — for transactional emails (e.g. account notifications)

We do not sell client or business owner data to third parties, and we do not use client contact details for any purpose beyond delivering the reminders and messages the business owner has configured.

5. Data retention

We retain account and client data for as long as your TradesPing account is active. If you cancel your subscription, your data is retained for a limited grace period in case you wish to reactivate, after which it is deleted. You can request earlier deletion at any time (see Section 7).

6. Security

We use industry-standard security practices, including encrypted connections and access-controlled databases, to protect the information stored on TradesPing. No system is completely immune to risk, and we continuously work to keep data secure.

7. Your rights

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal or legitimate business retention needs
• Object to certain uses of your information
• Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled

If you're a client of a TradesPing business (i.e. you've received a reminder message) and want your details removed, you can reply to any reminder to opt out, or contact the business directly — they control the client data in their account. You can also contact us using the details below and we'll assist.

8. Cookies

Our web application uses essential cookies required for login sessions and basic functionality. We do not currently use third-party advertising or tracking cookies.

9. Changes to this policy

We may update this policy as TradesPing evolves. Material changes will be reflected here with an updated date at the top of this page.

10. Contact us

For any questions about this policy or your data, contact us at hello@tradesping.co.za.

This policy is provided as a general description of our data practices and does not constitute legal advice.